Return Policy Page

Returns Policy

Returns is a scheme provided by respective sellers directly under this policy in terms of which the option of exchange, replacement and/ or refund is offered by the respective sellers to you. All products listed under a particular category may not have the same returns policy. For all products, the returns/replacement policy provided on the product page shall prevail over the general returns policy. Do refer the respective item's applicable return/replacement policy on the product page for any exceptions to this returns policy and the table below

The return policy is divided into three parts; Do read all sections carefully to understand the conditions and cases under which returns will be accepted.

Part 1 – Category, Return Window and Actions possible

Category Returns Window, Actions Possible and Conditions (if any)

Lifestyle: Kid’s (Capri, Shorts & Tops), Men’s (Ethnic Wear, Shirt, Formals, Jeans, Clothing Accessory), Women’s (Ethnic Wear, Fabric, Blouse, Jean, Skirt, Trousers, Bra), Bags, Raincoat, Sunglass, Belt, Frame, Backpack, Suitcase, Luggage 10 days

Refund, replacement or exchange

Lifestyle: Jewellery, Footwear Accessories, Travel Accessories, Watch Accessories, Winter Wear (Blazer, Sweatshirt, Scarf, Shawl, Jacket, Coat, Sweater, Thermal, Kid’s Thermal, Track Pant, Shrugs)

Home: Pet Supplies & Rest of Home. (Except Home décor, Furnishing, Home Improvement Tools, Household Items) 10 days

Refund or replacement

Watch, Footwear and Rest of Lifestyle 10 days

Refund, replacement or exchange

Medicine (Allopathy & Homeopathy) Non returnable

Refund

Home: Home Improvement Tools, Household Items, Home décor, Furnishing 10 days

Refund or replacement

Books (All books) 10 days

Sports Equipments (Racquet, ball, support, gloves, bags etc.) 10 days

Exercise & Fitness Equipments (Home Gym combos, dumbbell etc.) 10 days

Auto Accessories - Car and Bike accessories (helmets, car kit, media players etc.) 10 days Replacement only

Free replacement will be provided within 10 days if the product is delivered in defective/damaged condition or different from the ordered item.

Please keep the product intact, with original accessories, user manual and warranty cards in the original packaging at the time of returning the product.

Toys (Remote controlled toys, Learning toys, Stuffed toys etc.)

Stationary (Pens, Diary notebooks, Calculators etc.)

Musical Instruments (Microphones & Accessories, Guitars, Violins etc.) 10 days Replacement only

Free replacement will be provided within 10 days if the product is delivered in defective/damaged condition or different from the ordered item.

Please keep the product intact, with original accessories, user manual and warranty cards in the original packaging at the time of returning the product.

Non Returnable- All Wind Instruments (Harmonicas, Flutes etc.) This item is non-returnable due to hygiene and personal wellness In case these products are delivered in damaged/defective condition or different from the ordered item, we will provide a free replacement.

All Mobiles (except Apple & Google phones), 7 days

Electronics - (except Apple / Beats, Google, Realme, Samsung, JBL& Infinity, Epson, HP, Dell, Canon, MI Products (Tablets,Laptops, Smart Watches) 10 days

All Small Home Appliances (Except Chimney, Water Purifier, Fan, Geyser) 10 days

Replacement only

In order to help you resolve issues with your product, we may troubleshoot your product either through online tools, over the phone, and/or through an in-person technical visit.

If a defect is determined within the Returns Window, a replacement of the same model will be provided at no additional cost. If no defect is confirmed or the issue is not diagnosed within 7 days of delivery, you will be directed to a brand service centre to resolve any subsequent issues.

In any case, only one replacement shall be provided.

Mobile – Apple & Google phones

Electronics - Apple / Beats, Google, Realme, Samsung, JBL & Infinity, Epson, HP, Dell, Canon & MI Products (Tablets,Laptops, Smart Watches) 7 days

Replacement only

For all functionality related issues, do contact the brand authorized service centre directly.

· Authorized Service Partner Locator :

o Apple / Beats - https://locate.apple.com/in/en

o Google- https://support.google.com/pixelphone/answer/7173456?hl=en-GB

o Realme - https://www.realme.com/in/support/services

o Samsung - https://www.samsung.com/in/support/service-center/

o JBL & Infinity - https://support.jbl.com/in/en/customer-service/service-centres.html

o Epson - Please reach out to 1800 425 00 11 to contact the brand authorised service centre.

o HP - Please reach out to 18002587170 to contact the brand authorised service centre.

o Dell - www.support.dell.com

o Canon - Please reach out to 18601803366 to contact the brand authorised service centre

o MI - Please reach out to 1800 103 6286 to contact the brand authorised service centre.

· Brand Support Site :

o Apple / Beats - https://support.apple.com/en-in

o Google - https://madeby.google.com/intl/en_in/phone/support/

o Realme - https://www.realme.com/in/support

o Samsung - https://www.samsung.com/in/support/

o JBL & Infinity- https://support.jbl.com/in/en/

o Epson - Please reach out to 1800 425 00 11 to contact the brand authorised service centre.

o HP - Please reach out to 18002587170 to contact the brand authorised service centre.

o Dell - www.support.dell.com

o Canon - Please reach out to 18601803366 to contact the brand authorised service centre

o MI - Please reach out to 1800 103 6286 to contact the brand authorised service centre.

For any other issues with the product you may contact Letsbuydeal

Furniture, Large appliances

Rest of Small Home Appliances - Chimney, Water Purifier, Fan, Geyser only 10 days

Replacement only

For products requiring installation, returns shall be eligible only when such products are installed by the brand's authorized personnel.

In order to help you resolve issues with your product, we may troubleshoot your product either through online tools, over the phone, and/or through an in-person technical visit.

If a defect is determined within the Returns Window, a replacement of the same model will be provided at no additional cost. If no defect is confirmed or the issue is not diagnosed within 7 days of delivery or Installation wherever applicable, you will be directed to a brand service centre to resolve any subsequent issues.

In any case, only one replacement shall be provided.

Grocery - (Dairy, Bakery, Fruits and Vegetables) 2 Days Refund Only

Grocery - (Remaining items under grocery) 10 days

Refund only

Fruits and Vegetables ordered would be delivered only in the first attempt. In order to ensure that you get fresh fruits and vegetables, we will not be making reattempts to deliver your fruits and veggies in case you miss your slot. Rest of grocery items from Supermart would be delivered through reattempt in case you miss your slot.